Booking, payment & cancellation

Confirming your booking

Send us your travel dates, number of guests and diving certification level by WhatsApp or email. We will confirm availability and send you a written quotation setting out the package, what is included, any optional extras, payment instructions and the total amount payable. Your quotation and booking confirmation form part of your booking.

• Deposit: 30% of the total booking value confirms your reservation.
• How to pay the deposit: bank transfer or payment link. We confirm your booking in writing once the deposit is received.
• Balance: the remaining 70% is payable upon arrival.

What package prices include

Prices are in USD, per person sharing a twin or double room, and include all applicable taxes. Packages include accommodation, full board, the listed guided boat dives, tanks and weights, and airport and harbour transfers.

Other dive equipment is rented separately; please ask for availability and prices before booking. Domestic flights and optional extras are excluded unless expressly included in your written quotation. Flights we book for you must be paid according to the airline’s ticketing deadline and follow the airline’s fare rules.

If you cancel

• 30 days or more before arrival: free cancellation. Your deposit is refunded in full.
• Less than 30 days before arrival, or no-show: the 30% deposit is retained. No further cancellation charge applies.

Please send cancellation requests to hello@stayatscubahaven.com or WhatsApp +960 915 7020. The date we receive your message determines which rule applies, and we will acknowledge your request in writing. Separately booked flights follow the airline’s terms.

Changing your dates

For requests received at least 15 days before arrival, we allow one date change without a Scuba Haven amendment fee, subject to availability. The new stay must take place within 12 months of the original arrival date. Any price difference, or any airline or supplier change fee disclosed to you, remains payable. Moving a booking does not restart its free-cancellation period. Later requests are considered individually.

Cancelled flights and major travel disruption

Please contact us promptly if an airline cancellation or major transport disruption prevents your arrival. We will first try to adjust your stay and dive schedule. If the disruption makes the trip impossible, we will offer a date change or a credit valid for 12 months for the affected, unused Scuba Haven services. Any unavoidable third-party costs will be explained and supported by documentation. Flight refunds and changes follow the airline’s fare rules.

Dives cancelled by the dive operator

Safety comes first. Dive sites and schedules may change because of weather, sea conditions or operational requirements. If the operator cancels a dive, we will try to reschedule it during your stay. If that is not possible, we will refund or deduct the value of that dive as shown in your booking confirmation, or you may choose a credit instead.

Accommodation and meals that remain available are not refundable because a dive is cancelled.

Unused services and early departure

Services you choose to miss or decline, and accommodation nights cancelled after arrival, are normally non-refundable. Documented medical emergencies are considered individually, taking account of costs we can recover from our suppliers.

If Scuba Haven cancels

If we have to cancel your confirmed booking, you may choose an acceptable alternative or a full refund of all amounts paid to us for services we cannot provide.

Refunds

We initiate approved refunds within 14 calendar days. Your bank or payment provider may take additional time to process them. We do not deduct bank or card charges from refunds.

Travel insurance

We strongly recommend travel insurance covering trip cancellation, transport disruption and diving-related medical emergencies, including evacuation.

Questions?

We’re happy to explain anything before you pay.